Privacy Policy
The privacy of our users is of utmost importance to Infinite. Therefore, we are pleased to present the Company’sPrivacy Policy and how we use the information you, the users, provided when submitting your details to us. This document details our Privacy Policy and includes information on how we use the information transferred to us by users and/or collected by us during website use. We may collect various types of statistical data that do not allow personal identification of users. This data may be used by us, among other things, to contact the user, improve services, tailor the website to user preferences, and perform statistical analyses.
Section headings in this document are for ease of reading only and have no interpretive or legal meaning.
In addition, we store personal information and data (“Personal Details”) that are provided to us by users (specifically full name, email, and potentially phone number). This information is used by us for the following purposes: (a) maintaining contact with users, (b) providing services, (c) receiving and/or verifying feedback from users, (d) marketing and sales promotion, (e) direct mail (subject to the provisions below), (f) internal checks, including customer complaints, (g) statistical needs.
In accordance with the law, by approving these Terms, the user authorizes us to store personal data related to them, and to include it in a database (as defined by the Privacy Protection Law, 5741-1981) in our possession and/or that we may establish in the future. This is clarified even though the user understands there is no obligation to provide the data, provided that it will be used only for the purposes specified in this document, unless the user explicitly approves additional uses.
We may change this policy from time to time. Significant changes will be published on the Infinite website.
Submitting Details for Services
For the purpose of receiving services and/or purchasing products, you need to submit your details, including personal information (such as name, phone, email address) (“Submission Data”). Required fields will be explicitly marked. The Submission Data will be stored in our database. You are not obligated to provide your Submission Data, but without it, you will not be able to receive a quote or engage with our services. Additional details may be required depending on the nature of the service. You undertake to provide only correct details.
Retention of Personal Details
Subject to the provisions of any law, the user permits the Company to retain personal data relating to them that is in the Company’s possession and to include it in the Company’s databases (as defined by the Privacy Protection Law, 5741-1981) existing now or to be created in the future. This permission is granted even though it is explicitly clarified that there is no obligation to provide such data for the Company’s use, provided that this personal data will be used by the Company solely for the purposes specified in this Privacy Policy, unless the user explicitly approves additional uses.
The Company reserves the right to change the provisions of this Privacy Policy from time to time. Should material changes be made to the Company’s Privacy Policy concerning the use of personal information provided by the user, an announcement will be published on the Company’s website.
The Company will be entitled to use the user’s details and/or information collected about them for the following purposes: (a) to enable the user to use various services of the Company, (b) to receive and/or verify feedback provided by the user, (c) to contact the user to help them find an expert, (d) to enable experts to identify the users for whom they performed a service (subject to the provisions below), (e) to improve and enrich the services and content offered by the Company, including creating new services and content suitable for users’ demands and expectations, and to change or cancel existing services and content. The Company may send the user information about its services via email from time to time, subject to the provisions below.
Cookies
Our website uses “Cookies” technology to collect statistical data on website usage, customize the Browse experience to your preferences, and improve its functionality. These “cookies” are small text files created by your browser at our computers’ direction and stored on your device’s hard drive. These files contain various information, such as the pages you visited, the time you spent on the site, your source of arrival to the site, various areas on the site, and additional information about your Browse preferences. We employ strict security measures to ensure that only our computers can access and decipher the information stored in the “cookies.”
We commit not to transfer personal information collected through “cookies” to third parties, unless required by our Privacy Policy or with your explicit consent. If you do not wish to receive “cookies,” you can change your browser settings according to the instructions in your browser’s help file. However, please note that disabling “cookies” may limit the use of some services and features offered on the website. Additionally, you can delete “cookies” from your computer at any time. Since “cookies” can save you the need to enter usernames and passwords and store other information about your preferences, it is recommended not to delete them before ensuring that you have securely saved all necessary details for using the website.
Use of Information
During your use of the Infinite website, we may collect additional information about your personal details, information you read, payment methods, end-device location, and more. This information will be stored on our computers. The use of this data, as well as the Submission Data, will be solely in accordance with this Privacy Policy or any legal requirement. We will not provide or transfer the user’s personal details to third parties, except in the following cases: (a) in order to contact you for Service offering and bulid the best Services plan for you, (b) at the demand of a competent authority, (c) reasonable suspicion of rights infringement, (d) exercising our rights against the user, (e) our employees, consultants, and service providers, (f) credit companies and payment methods. Additionally, if website use harms a third party and/or violates rights and/or law, we may disclose user details to law enforcement authorities and/or the injured party.
We may use the user’s details and/or collected information for the following purposes: (a) providing services, (b) identifying users by experts (subject to the provisions below), (d) improving services and content, (e) sending information via email (subject to the provisions below). At any time, the user may request to cease receiving these communications. We will not provide the user’s phone number or email address to professionals, unless the user requests it.
Request for Marketing Communications
If you approve, you will be added to our mailing list and will receive relevant updates and marketing materials from us. Your approval to join the list constitutes consent to receive marketing messages from us, including via email, SMS, or through applications like WhatsApp, regarding services, news, and various updates. It is important to note that we will not send promotional materials from third parties. At any time, you can request to remove your name from our mailing list via a link that will appear in the messages or by sending a request by email to: [email protected]. Your request will be handled within 5 business days.
Data Security
Our company places paramount importance on protecting user privacy on the website and employs advanced security measures to ensure the confidentiality of their personal information. We operate in accordance with industry-standard practices and implement innovative technologies to protect the information stored in our systems. However, it is important to emphasize that despite our continuous efforts, complete prevention of unauthorized intrusion into our databases cannot be absolutely guaranteed. We invest significant resources to minimize the risks associated with personal information exposure, but circumstances beyond our control, such as sophisticated hacker activities or force majeure, may occur. In such cases, we will not be responsible for damages that may result from information exposure.
Information uploaded to the website may be accessible to Company employees and external service providers for maintenance, website improvement, and providing services to users. We work closely with these parties to ensure they adhere to our Privacy Policy and maintain the confidentiality of information. Our company reserves the right to review content published on the website to ensure it complies with the Terms of Use and Privacy Policy.However, we do not have the ability or resources to check every piece of content individually, and therefore the responsibility to ensure content is not offensive or misleading largely rests with the users themselves.
We urge users to report any suspicious or inappropriate content to us, and we commit to treating every inquiry seriously and promptly. Nevertheless, it is important to emphasize that the decision to remove specific content from the website is at our sole discretion.
Privacy – User Removal
We commit to removing the personal details of any user from our databases within 30 days of receiving a written deletion request from the user. A request to delete a user’s personal details should be sent via email to the address specified in the “Contact Us” section of the website. A user who requests us to delete their personal details will not be able to use the website and/or receive services from us. It is clarified that we will retain the name and phone number of any user who requests us to delete their personal details as mentioned, solely for documentation purposes. In any case, we reserve the right to keep the names and phone numbers of blocked users and/or users who requested to delete their personal details from our databases. Without derogating from the above, we commit to maintaining the security of users’ personal information stored in our databases, in accordance with relevant legal provisions, including the Privacy Protection Law, 5741-1981, and the Privacy Protection Regulations (Information Security), 5777-2017.
